Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, it is handed over to our shipping partners for delivery.

Please note:

  • Orders may experience slight delays during high-demand periods, holidays, or due to customs processing.

  • Orders placed after business hours will begin processing the next business day.

Shipping Times

We work with global suppliers and fulfillment partners through Zendrop to offer a wide selection of products at competitive prices.

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • Europe: 10–20 business days

  • Australia: 10–20 business days

  • Rest of the World: 15–30 business days

⏳ Delivery times are estimates and may vary due to:

  • Customs clearance

  • Carrier delays

  • Weather or logistical disruptions

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination

  • Product weight and size

  • Shipping method selected

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 3–5 business days for tracking updates to appear, as carriers may take time to scan packages into their systems.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Packages marked as delivered by the carrier

If an order is returned to the sender due to an incorrect address, reshipping costs may apply.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe:

We will work with our fulfillment partners to investigate and assist.

Please note:

  • We are not responsible for delays caused by customs or carriers once the order has shipped.

  • Lost packages will be reviewed on a case-by-case basis.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damaged item and packaging

We will evaluate the issue and offer a replacement or refund if approved.

Split Shipments

Some orders may be shipped in multiple packages due to:

  • Items being fulfilled from different warehouses

  • Product availability

If this happens, you will receive separate tracking numbers.

Contact Us

If you have any questions about shipping, contact us at:
📧 support@profilerdigital.com